Answering Services
Live Answering
Professional Communications Network provides customized Live Answering Services.
With our state-of-the-art computerized system, we are capable of customizing your
account to meet your specific needs. PCN will schedule a free consultation with
you to establish the best services for your needs, starting from the beginning of
each call (Custom Voice Greeting, Answer Phrase) to the completion of each message
(Faxing, E-Mail, Alphanumeric Paging, Voice Mail). Our Customer Service Representatives
(CSR) and Management staff are carefully hired, trained, and monitored to ensure
that you are professionally represented at all times. Our messaging services are
used by doctors, lawyers, government agencies, and many other professionals on the
go who need to stay in contact with clients after hours.
Voice Mail
Voice mail can be used in several ways. Some of the most frequent uses are as a
stand alone box to take a message, or as a main voice mail box to direct callers
to sub-voice boxes. Some of the larger clients use a voice mail box in conjunction
with live service to screen their calls and help them cut down on their call volume.
Voice Mail accounts can be checked from any location at any time.
Pagers
Pagers are one of the most convenient ways for clients to screen their calls. The
pagers allow clients to be accessible with their customers and co-workers, yet
operate in a manner that allows them to maximize their phone productivity.
Alphanumeric Dispatch
Alphanumeric dispatch is also custom fit to meet your needs. Every call is answered
live with your company name. The CSR takes a complete message with name, telephone
number, and what the call is regarding. A text message is paged to you immediately,
along with the time and date of each page. This method saves our clients immensely
on unnecessary cell phone charges. Alphanumeric Dispatch provides faster, more
efficient communications.
Call Overflow
Call Overflow allows your company to forward any calls that are directed to your
business and are not answered by the third ring. This helps prevent missed calls
or sales, due to a busy phone line or long waits customers may experience on hold.
With call overflow, your customers will always receive fast, accurate responses.