24 hours a day, 7 days a week, 365 days a year PCN’s friendly and professional operators are available to our San Diego answering service clients. We help San Diego small businesses with their communications needs – whatever they may be.
Whether you are a small business, a medical office or hospital, a legal office, a governmental agency, a non-profit, or anything else, we can tailor a plan that will meet your unique communications needs.
In our over 20 years as an answering service, we have realized that all businesses are different. So, we don’t try to treat all of our clients the same, trying to fit them into a box with a pre-designed package. Our sales staff will get to know about your business or organization and then, tailor a plan that will meet your needs.
We do this because businesses’ needs can vary greatly.
Some of our San Diego clients want us to answer their phone whenever it rings and need our 24 hour answering service. Others just need us to answer when they cannot and need an overflow package. Some of our lead capture clients hire us to answer for a specific advertising campaign when they are expecting a high call volume. Whatever your communications needs, we can meet them, provide your customers with excellent customer service and exceed your expectations along the way.
Some of our San Francisco clients need us to answer all of their calls 24 hours a day, while others only need us after hours to cover any emergency calls. Some clients want us to answer frequently asked questions to cut down on the time that they spend on the phone, while others want us to patch emergency calls directly to the person on call. Whatever your individual needs are, we will create a package just for you, and with PCN’s San Francisco answering service, we will make sure that every caller gets to talk to a friendly and professional operator and that you don’t miss any calls, or opportunities.
Popular San Diego Services
24 Hour Answering: Tired of having to have your phone with you and on at all times so you don’t miss any calls? With our 24 hour answering service you can break free from your phone (within reason) and still provide the service that your clients expect. If you are not available, one of our friendly and professional operators will be available to answer, take a message, and patch it through to you if it is important.
Lead Capture: Advertising costs money, but if you are not available to answer the phone when a prospect calls, you are wasting your advertising budget. Statistics show that the majority of people will not leave a voicemail with a new business – they will call one of your competitors. With our lead capture services, your callers will always reach a friendly and professional voice, no matter what kind of call volume your ad campaign brings and you will never miss a new customer.
Frequently Asked Questions: We find that the vast majority of your callers will have one of a few common questions unique to your agency. Our operators are trained to answer these common questions (with information provided by your agency) so that we are able to fully serve your callers without having to involve your busy staff. This means more time for your staff and that your agency is able to serve many more people.
Meeting Scheduling: Scheduling meetings can take a lot of time from your already too busy schedule. Our operators can access your calendar and schedule meetings for you so that you do not have to. Then we will send you a message as soon as the meeting is scheduled so that you always know about your any changes to your schedule.
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San Diego Facts
- Area of San Diego: 372 square miles
- Population of San Diego: 1.33 million people
- Area Codes: 619, 760, 858
- Number of Small Businesses: 91,000
More San Diego Info
Other Service Areas:
In addition to serving all of San Diego, PCN also serves Dallas small businesses, medical offices, and real estate offices, meeting all of their communications needs!