The telephone. It probably doesn’t get thought of very often in your business meetings. You probably haven’t had any kind of a strategy session on how to better utilize the telephone to get more business. You probably just let it … Continue reading
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Good customer service is the root of a successful business that sells to consumers. A person’s image of any company is going to be affected by how well they were personally treated by the company. The best way for an … Continue reading
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When you are running a small business, choosing the right technology will help you beat competition. For doctors, dentists, CPAs, lawyers, plumbers and all businesses that get a sudden rush of calls, the following three business technology solutions generate more … Continue reading
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The entire staff would like to congratulate and thank JEFF WHITE for 20 years of true dedication, hard work, and leadership at PCN! In April, 1993, Mr. White came to PCN with a vision and mindset that has molded PCN’s … Continue reading
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The success of your small business is often measured by the satisfaction of your customers. That is why so many capable entrepreneurs put a premium on customer service. From big companies like Starbucks and Zappos to neighborhood cafes passionate about … Continue reading
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Leadership often pushes employees to churn out more work in shorter periods of time; faster employee productivity seems like a cost-efficient way to reduce the bottom line. Constantly raising the bar on your staff has negative consequences as well: You … Continue reading
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When we speak of business technologies for small enterprises, two things come to mind: 1. Smartphone/Tablet Apps 2. The Cloud It is always a tough plight for a small business owner to gain market share and to stay profitable, because … Continue reading
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Your customer’s first impression of your business is often derived from interaction with your employees. The customer service skills demonstrated by your employees can make or break your relationships with your clients. You’re dependent upon your employees to deliver phenomenal … Continue reading
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