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Does Your Firm Need a Legal Answering Service?

PCNAnswer's legal answering service at work
Keeping in contact with clients is top priority for attorneys and every call is important; a legal answering service like PCNAnswers ensures that the all-important line of communication between attorney and client is never broken. Attorney answering services are one feature no law office should ever neglect in their venture to protect their clients.

A Legal Answering Service – When There’s No Time to Waste

A live answering service can be there for the attorney – and his/her clients – at all hours of the day, any day, even holidays. Attorney answering services are particularly important because any current legal issues at hand may change at the drop of a hat and so keeping up to date with the most recent developments can be critical.

A legal answering service, particularly a live answering service, is specially trained to answer phone calls professionally. This means prioritizing with knowledge that only an attorney answering service company’s trained staff can have. Legal answering service operators also know how to kindly and empathetically deal with clients who are stressed or may be rude on the phone. A live answering service does what a machine cannot; live staff can tactically analyze situations and deal with them as they need to be handled.

A legal Answering Service – At Any Hour

Lawyers are often required to be available for their clients at all hours. Unfortunately, hiring a full time receptionist or PA for an office is expensive – and unnecessary due to the quality and specialized operators of a legal answering service. When you need time handling other cases, work in court, or even to attend to personal matters, attorney answering services can manage calls and ensure that the most important ones get through to you as needed.

For those phone calls that do not necessarily need to come right through, a live answering service gives your clients confidence that their phone call will indeed be forwarded to you at the earliest possible time by your attorney answering services. This is a value that only a specially trained legal answering service can offer.

Peace of Mind with Our Legal Answering Service

The services that attorneys provide change and sometimes save lives. Handling phone calls for a legal firm should mean never losing any important information – even and maybe particularly information from middle-of-the-night calls. Our trained legal answering service operators know just what questions to ask and what you, as an attorney, need from an operator.

Hiring PCNAnswers’ attorney answering services means never again having to worry if someone remembered to turn the answering machine on, or whether or not the messages were cleared to make room for more. Our legal answering service is there – without fail – when you cannot be. Besides, if you were a client, would you rather entrust your important legal matters to a machine or a live answering service? Erin Steinhem, receptionist at Wishart Law, a Brea family law firm, says that she loves the fact that she knows that anyone who calls will get a live person, even if she is on the phone with someone else. “I used to hate to put people on hold or cut them short if another call came in. But now I know that no matter what, the caller will reach a live, friendly voice. Our clients love it to because now I never have to put them on hold!”

To PCN Legal Answering Service, Every Call Counts

Every customer counts and every phone call is of the utmost importance for a law firm. Our professional and capable legal answering service recognizes this and our attorney answering services are ready to handle your affairs in just the right manner. We never miss a call, and we never lose a client to your competitors. Professional Communications Network is a live answering service that cares about your business.

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