Frequently Asked Questions
Account Setup Questions
How long does it take to set up my service?
Really, that depends on what kind of service you need. Messaging accounts can be activated in as little as one business day. Other services require more programming and training and tend to take a bit longer to set up. One of our friendly representatives can give you an accurate estimate after talking about your communications needs. Give us a call at 888-528-5678 and we can get the process started today.
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How do I get started?
Getting started is easy. We have a few questions that we will ask you to get some information about your company and your communications needs. This allows us to customize your service and offer you only what you need (it is a very quick process, and we promise not to waste your time!). You can start the process in one of two ways. You can click here to sign up for a 7 day free trial and our sales staff will contact you, or you can call 888-528-5678 and start the process immediately!
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How does an answering service benefit me?
Answering services benefit companies in many ways. Of course, the most often mentioned is the cost. An answering service can provide your business with professional agents to answer your phone for a fraction of what it would cost you to hire additional staff. Our clients also tell us that they see an increase in customer satisfaction, greater revenues, fewer missed calls, and much less stress since they no longer have to recruit, train, and maintain quality operators or receptionists.
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What size of clients do you work with?
Because we customize our packages and our pricing for each of our clients, size does not really matter. We work with clients of all sizes – from one man shops to large corporations and government agencies. Our flexible packages and pricing mean that we will put together the best deal for your company no matter what size.
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Billing Questions
How do I get started?
Getting started is easy. We have a few questions that we will ask you to get some information about your company and your communications needs. This allows us to customize your service and offer you only what you need (it is a very quick process, and we promise not to waste your time!). You can start the process in one of two ways. You can click here to sign up for a 7 day free trial and our sales staff will contact you, or you can call 888-528-5678 and start the process immediately!
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How does an answering service benefit me?
Answering services benefit companies in many ways. Of course, the most often mentioned is the cost. An answering service can provide your business with professional agents to answer your phone for a fraction of what it would cost you to hire additional staff. Our clients also tell us that they see an increase in customer satisfaction, greater revenues, fewer missed calls, and much less stress since they no longer have to recruit, train, and maintain quality operators or receptionists.
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How much does the service cost?
You’ll notice that like most telephone answering services, we don’t publish our rates on our site. In most cases, this is because the answering service does not want you to know how expensive they are. Well, not us. The reason that we don’t publish our rates is because we offer custom solutions to our clients. Our rates are VERY competitive for the services we provide. But, when you consider the fact that we tailor your package to your needs, and that you will not be paying for services that you don’t need, our rates look even better!
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Service Questions
Will my callers be put on hold by a recording?
Our phone lines are answered by well-trained, LIVE Customer Service Representatives. Our average answer time is 2 rings. In the unlikely event that a call reaches four rings, a Customized Auto Answer informs the caller they have the correct number and that the next available operator will take their call.
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Once my account is set up, can I change my instructions?
Absolutely! When we say that we offer customized service, we are not just talking about the account setup. We know that in the real world, things change. And you shouldn’t have to pay a programming charge each time you need to alter your instructions. You can change your instructions or answering script at any time at no additional charge. Just call our Client Care Department and they will take great care of you.
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What is alphanumeric paging?
Alphanumeric paging is also known as text messaging. Every call is answered live with your company name. Our Customer Service Representative takes a complete message with name, telephone number, and what the call is regarding. A text message is paged to you immediately, along with the time and date of each page. This method saves our clients immensely on unnecessary cell phone charges. Alphanumeric Dispatch provides faster, more efficient communications.
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Do you offer customized service?
Customized service is what we do. We realize that all of our clients are unique, and that they have unique needs. We know that you can go anywhere and get a cookie cutter answering service to answer your phone for you. What we offer is fully customizable options giving you the flexibility to get all of the options that you need and none that you don’t.
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What services do you offer?
Chances are if you need it, we offer it. We customize all of our clients plans to include all of the services that they need and none that they don’t. You can click here to read more about the services we offer.
