http://www.pcnanswers.com Mon, 20 May 2013 21:19:20 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 http://www.pcnanswers.com/why-customer-service-matters-and-why-you-should-care/ http://www.pcnanswers.com/why-customer-service-matters-and-why-you-should-care/#comments Mon, 20 May 2013 21:19:20 +0000 PCN http://www.pcnanswers.com/?p=1072 The telephone. It probably doesn’t get thought of very often in your business meetings. You probably haven’t had any kind of a strategy session on how to better utilize the telephone to get more business. You probably just let it … Continue reading →]]> http://www.pcnanswers.com/why-customer-service-matters-and-why-you-should-care/feed/ 0 http://www.pcnanswers.com/how-do-you-know-if-you-have-good-customer-service/ http://www.pcnanswers.com/how-do-you-know-if-you-have-good-customer-service/#comments Mon, 13 May 2013 20:59:39 +0000 PCN http://www.pcnanswers.com/?p=1066 Good customer service is the root of a successful business that sells to consumers. A person’s image of any company is going to be affected by how well they were personally treated by the company. The best way for an … Continue reading →]]> http://www.pcnanswers.com/how-do-you-know-if-you-have-good-customer-service/feed/ 0 http://www.pcnanswers.com/3-easy-business-technology-solutions/ http://www.pcnanswers.com/3-easy-business-technology-solutions/#comments Fri, 03 May 2013 17:33:03 +0000 PCN http://www.pcnanswers.com/?p=1053 When you are running a small business, choosing the right technology will help you beat competition. For doctors, dentists, CPAs, lawyers, plumbers and all businesses that get a sudden rush of calls, the following three business technology solutions generate more … Continue reading →]]> http://www.pcnanswers.com/3-easy-business-technology-solutions/feed/ 0 http://www.pcnanswers.com/pcn-celebrates-jeff-whitess-20-year-anniversary/ http://www.pcnanswers.com/pcn-celebrates-jeff-whitess-20-year-anniversary/#comments Mon, 22 Apr 2013 23:30:28 +0000 PCN http://www.pcnanswers.com/?p=1043 The entire staff would like to congratulate and thank JEFF WHITE for 20 years of true dedication, hard work, and leadership at PCN! In April, 1993, Mr. White came to PCN with a vision and mindset that has molded PCN’s … Continue reading →]]> http://www.pcnanswers.com/pcn-celebrates-jeff-whitess-20-year-anniversary/feed/ 0 http://www.pcnanswers.com/5-easy-customer-service-training-ideas/ http://www.pcnanswers.com/5-easy-customer-service-training-ideas/#comments Fri, 19 Apr 2013 16:03:10 +0000 PCN http://www.pcnanswers.com/?p=1034 The success of your small business is often measured by the satisfaction of your customers. That is why so many capable entrepreneurs put a premium on customer service. From big companies like Starbucks and Zappos to neighborhood cafes passionate about … Continue reading →]]> http://www.pcnanswers.com/5-easy-customer-service-training-ideas/feed/ 0 http://www.pcnanswers.com/3-steps-to-better-employee-productivity/ http://www.pcnanswers.com/3-steps-to-better-employee-productivity/#comments Wed, 10 Apr 2013 15:15:20 +0000 PCN http://www.pcnanswers.com/?p=1024 Leadership often pushes employees to churn out more work in shorter periods of time; faster employee productivity seems like a cost-efficient way to reduce the bottom line. Constantly raising the bar on your staff has negative consequences as well: You … Continue reading →]]> http://www.pcnanswers.com/3-steps-to-better-employee-productivity/feed/ 0 http://www.pcnanswers.com/5-business-technologies-i-cant-live-without/ http://www.pcnanswers.com/5-business-technologies-i-cant-live-without/#comments Wed, 03 Apr 2013 15:12:46 +0000 PCN http://www.pcnanswers.com/?p=1021 When we speak of business technologies for small enterprises, two things come to mind: 1. Smartphone/Tablet Apps 2. The Cloud It is always a tough plight for a small business owner to gain market share and to stay profitable, because … Continue reading →]]> http://www.pcnanswers.com/5-business-technologies-i-cant-live-without/feed/ 0 http://www.pcnanswers.com/6-ways-to-improve-employee-customer-service-skills/ http://www.pcnanswers.com/6-ways-to-improve-employee-customer-service-skills/#comments Wed, 20 Mar 2013 16:54:48 +0000 PCN http://www.pcnanswers.com/?p=1016 Your customer’s first impression of your business is often derived from interaction with your employees.  The customer service skills demonstrated by your employees can make or break your relationships with your clients.  You’re dependent upon your employees to deliver phenomenal … Continue reading →]]> http://www.pcnanswers.com/6-ways-to-improve-employee-customer-service-skills/feed/ 0 http://www.pcnanswers.com/riverside-good-friday-prayer-breakfast-continues-thanks-to-pcn-and-others/ http://www.pcnanswers.com/riverside-good-friday-prayer-breakfast-continues-thanks-to-pcn-and-others/#comments Wed, 06 Mar 2013 16:54:03 +0000 PCN http://www.pcnanswers.com/?p=1012 Continue reading →]]> http://www.pcnanswers.com/riverside-good-friday-prayer-breakfast-continues-thanks-to-pcn-and-others/feed/ 0 http://www.pcnanswers.com/improving-productivity-through-engaged-employees/ http://www.pcnanswers.com/improving-productivity-through-engaged-employees/#comments Tue, 26 Feb 2013 17:19:11 +0000 PCN http://www.pcnanswers.com/?p=1008 When you first began your business, you undoubtedly performed the jobs of many and did everything. You were the production manager, the shipping expert, the personnel manager, the head of accounting and even the janitor. Now that your business has … Continue reading →]]> http://www.pcnanswers.com/improving-productivity-through-engaged-employees/feed/ 0