Many medical and dental offices turn to medical answering services to help with their phone support because it can save those offices a lot of time and money. At PCN, we have a lot of medical clients because we know the industry and we know what is required of a medical answering service. Some of our clients already have a receptionist, but they hire us to cover their phones during the receptionists’ lunch break, after hours, and in the event that all of the phone lines are busy. These offices love that they can know that their clients are going to be cared for even if the office is closed or if it is during one of their busiest times.
Some of our other medical clients do not even have a receptionist. They are able to save a lot of money because instead of the receptionist’s salary, they pay a fraction of that for us to answer their phones 24 hours a day, 7 days a week, 365 days a year.
Why PCN Medical Answering Service?
You have options when it comes to picking a medical answering service and we understand that. With that in mind, we strive to offer the best service at the best price. And we know that what helps us to stand apart from other medical answering services is the quality of our operators, which is why we go the extra mile in training and retaining them (we have operators that have been with us for almost 20 years!). The experience and the excellence is what makes us stand apart from our competitors, and the out of this world customer service that brings is why our medical clients know that they can count on us.
Popular Services For Medical Clients
miSecure Messages: miSecureMessages is available as either a cloud-based or on-site solution, allowing users to send messages from device to device, from the cloud, or directly from your call center. Unlike SMS text messages, miSecureMessages encrypts messages to keep your Protected Health Information (PHI) secure. miSecureMessages uses both WiFi and 3G/4G technology to ensure messages are sent and received from virtually anywhere and the messages are HIPAA and HITECH compliant.
24 Hour Answering: Medical emergencies do not seem to stick to office hours. With our 24 hour answering, your patients will be get to talk to a live person 24 hours a day, 7 days a week, 365 days a year. Our operators will follow your instructions and only reach your staff under the circumstances that you set. So you can rest assured that your patients will be cared for and you will not have to worry about getting calls throughout the night for routine questions!
Personalized Instructions: At PCN, one thing that we are not is rigid. We take pride in our ability to meet the unique needs of our customers, no matter how complex. One of the aspects that allows us to do this is the fact that our customer service team gets to know your business and helps you to set the instructions for your account so that our friendly and professional agents will answer the phone exactly how you want them to. Nothing impersonal, no canned greetings, just our agents answering the phone following your script, asking all of the questions that you need asked, and following your instructions to a tee.
Get Started With A Risk Free Trial
Try us for a week, we will earn your business for life.