The person who answers your business phone is the person who literally holds your business in their hands; making sure that they know how to answer the telephone in a way that represents your hard work is vital.
You would not just let anyone do your books, make investment decisions for you, or be the face of your company without telephone etiquette in business. In the same way, making sure that your receptionist and phone answering services know how to answer the telephone and use the proper telephone etiquette in business is a must. Understanding these telephone answering tips can help your business shine every time the phone rings.
How to Answer the Telephone – Not Just a Matter of Saying Hello
All of us answer the telephone daily in our lives and for most of us a simple “hello” will do; however, when customers call a business, they expect that the operator or receptionist will know proper telephone etiquette in business, and how to answer the telephone correctly – and then actually do so. This seems simple but – think of it this way: how many times have you called a company and got the distinct impression that the blasé operator wanted you to just get off the line?
The best professional telephone operators know that there are telephone answering tips that make the difference between professional service and “just the receptionist.” Telephone etiquette in business involves knowing exactly how to answer the telephone the way a boss wants you to, and doing so consistently. This means concentrating on the caller in a way that telephone services do best. The voice of the operator should be friendly, open, focused, and sincere.
How to Answer the Phone to Make Callers Feel Welcome
One of the most important telephone answering tips is… callers can hear an operator’s smile – or lack thereof. Professional receptionists and operators understand how to answer the telephone and use this to their advantage to make callers feel welcome and well-attended.
Knowing how to answer the telephone means knowing your clientele and what they expect; telephone etiquette in business means answering with courtesy, knowledge, and a live operator. Problems arise when customers reach operators who don’t know how to answer the telephone correctly, and answering machines are a deal breaker. Telephone answering services, on the other hand, are a deal-maker as the operators hired are always specially chosen for their exceptional telephone etiquette in business – especially PCN operators.
How to Answer the Telephone to Gather Info
Information about customers is vital to any business who wants to best serve them; knowing how to answer the telephone and gather all the needed details requires a professionalism and knowledge of the business that not every secretary has. Highly trained operators with the right level of telephone etiquette in business know how to ensure that every customer feels valued.
PCN Knows How to Answer the Telephone
Don’t make the mistake that failing and inconsiderate businesses make; understand that knowing how to answer the telephone and the use of telephone etiquette in business plays a major part in whether or not your clients choose to call you again. Hire Professional Communications Network to handle calls the right way and impress your clients.