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answering services for home health care

Home Health Care Answering Service – What You Need To Know Before You Hire One

People are living longer, which is a great thing… but it also makes a home health care service a necessity. As parents need more and more medical care, they need the help that your company can provide. However, many of the children of your patients work during the day, meaning that they cannot always call during office hours. How do you take care of your patients and man the phones 24/7? We’d suggest that you do it with our home health care answering service.

Why Do You Need a 24 Hour Answering Service?

Many of your patients will need emergency assistance available 24 hours a day and their children can call at any time. This leaves a home health care service with two options – man the phones 24 hours a day (with multiple people just in case two emergency calls come in at once) or hire an answering service to take any calls that you cannot answer. Many of our clients only have us answer calls after hours or when they are busy while others have us answer all of their incoming calls. We are flexible and our friendly and professional operators will provide excellent service to your callers.

3 Questions To Ask Before You Hire A Home Health Care Answering Service

1. Where Are Your Operators Based?
The last thing that you want is to trust your patients and their health and safety to a call center based overseas. The language barrier that comes with that is not worth the risk, even if it is less expensive. At PCNAnswers, our operators are all based in Riverside, CA and are native English speakers. If you need bilingual service, we can offer that as well. But our priority is making sure that your patients feel cared for, that their messages are delivered promptly and accurately, and that you always look good!

Are They HIPAA Compliant?
You now how much of a pain HIPAA compliance is – the last thing that you want to worry about is whether your answering service is treating your patients’ medical information the right way. At PCNAnswers, we answer for many hospitals, medical centers, and home health services so we understand HIPAA compliance and so do all of our operators. We also have partnered with MiSecure Messaging to provide you a HIPAA Compliant way to send text messages among your staff, giving you the ease of use of text messaging without the HIPAA risks.

How Do They Handle Your Calls?
You do not want a cookie cutter answering service to be taking your calls. There are many out there that will not change their scripts or their call handling instructions to meet the needs of their clients. As a home health provider, you will have very specific needs for how the phone is answered, who the on-call messages are sent to, how emergencies are handled, etc. We allow you to completely tailor the way we answer and handle your calls to meet your unique needs. You will speak to our welcome team and they will ask you questions to make sure the we are answering the phone in a way that helps meet your needs and makes you look great to your patients.

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