Answering Services
Live Answering
Professional Communications Network provides customized Live
Answering Services. With our state-of-the-art computerized system,
we are capable of customizing your account to meet your specific
needs. PCN will schedule a free consultation with you to establish
the best services for your needs, starting from the beginning of
each call (Custom Voice Greeting, Answer Phrase) to the completion
of each message (Faxing, E-Mail, Alphanumeric Paging, Voice Mail).
Our Customer Service Representatives (CSR) and Management staff are
carefully hired, trained, and monitored to ensure that you are
professionally represented at all times. Our messaging services are
used by doctors, lawyers, government agencies, and many other
professionals on the go who need to stay in contact with clients
after hours.
Voice Mail
Voice mail can be used in several ways. Some of the most
frequent uses are as a stand alone box to take a message, or as a
main voice mail box to direct callers to sub-voice boxes. Some of
the larger clients use a voice mail box in conjunction with live
service to screen their calls and help them cut down on their call
volume. Voice Mail accounts can be checked from any location at any
time.
Pagers
Pagers are one of the most convenient ways for clients to screen
their calls. The pagers allow clients to be accessible with their
customers and co-workers, yet operate in a manner that allows them
to maximize their phone productivity.
Alphanumeric Dispatch
Alphanumeric dispatch is also custom fit to meet your needs.
Every call is answered live with your company name. The CSR takes a
complete message with name, telephone number, and what the call is
regarding. A text message is paged to you immediately, along with
the time and date of each page. This method saves our clients
immensely on unnecessary cell phone charges. Alphanumeric Dispatch
provides faster, more efficient communications.
Call Overflow
Call Overflow allows your company to forward any calls that are
directed to your business and are not answered by the third ring.
This helps prevent missed calls or sales, due to a busy phone line
or long waits customers may experience on hold. With call overflow,
your customers will always receive fast, accurate responses.