Services We Offer
We offer complete custom solutions to your company’s communications needs. This is by no means an exhaustive list, but these are our most popular services.
Live Answering
Professional Communications Network provides customized Live Answering Services. With our state-of-the-art computerized system, we are capable of customizing your account to meet your specific needs. PCN will schedule a free consultation with you to establish the best services for your needs, starting from the beginning of each call (Custom Voice Greeting, Answer Phrase) to the completion of each message (Faxing, E-Mail, Alphanumeric Paging, Voice Mail). Our Customer Service Representatives (CSR) and Management staff are carefully hired, trained, and monitored to ensure that you are professionally represented at all times. Our messaging services are used by doctors, lawyers, government agencies, and many other professionals on the go who need to stay in contact with clients after hours.
Voice Mail
Voice mail can be used in several ways. Some of the most frequent uses are as a stand alone box to take a message, or as a main voice mail box to direct callers to sub-voice boxes. Some of the larger clients use a voice mail box in conjunction with live service to screen their calls and help them cut down on their call volume. Voice Mail accounts can be checked from any location at any time.
Cell Texting
Pagers are one of the most convenient ways for clients to screen their calls. Cell texting allows clients to be accessible to their customers and co-workers, without the hassle and time expense of having to pick up the phone every time that it rings. Cell texting puts you in control of your time and allow you to choose who you talk to and when.
Call Overflow
Call Overflow allows your company to forward any calls that are directed to your business and are not answered by the third ring. This helps prevent missed calls or sales, due to a busy phone line or long waits customers may experience on hold. With call overflow, your customers will always receive fast, accurate responses. This is especially popular with our doctors as part of a medical answering service.
