Services

• Answering Services
• Additional Services
• Special Applications
• How It Works
• Areas of Service
• Current Pricing

Special Applications

Order Entry

PCN Customer Service Representatives are trained for prompt, accurate order taking services. Our highly trained CSRs know how to up-sell and cross-sell. Regardless of whether you are looking to sell a single item, or offer an entire catalog full of products; PCN has the technology to help you accomplish your order taking goals.

Dealer Locator

Are you looking to provide customers with a quick, easy way to find the nearest location of your retail chain or medical facility? Do your customers need a criteria- based match? No matter what type of business you are running, PCN can help customers locate your address and phone number by using our customized database and scripting programs.

Customer Service / Help Desk

The Customer Service program is perfect for companies that spend a lot of time answering the same questions over and over again. You provide PCN with a list of your company's most frequently asked questions, and our CSRs will answer any customer questions with one of your pre-scripted responses. For any questions that cannot be completely resolved, the call will be forwarded to a service representative of your company. This service maximizes the productivity of your representatives and allows them to spend sufficient time on more pressing issues. In addition, PCN can help by maintaining client databases and making them accessible locally or across the web.

Catalog / Literature Request

Consumers most frequently call during their free time in the evening, to request catalogs or literature from companies. Because PCN is a 24-hour service, you can rest assured no requests will go unfulfilled. PCN can even hold the inventory and send the information directly to the customer, in order to get the material out as soon as possible.

Direct Response

PCN can help in fulfilling orders for national and local commercials and infomercials. In addition, PCN can help those looking to fill Internet Sales orders and radio-based orders. Customized reports are generated to help you meet the needs of your customers.

Whatever Customized Service You Need

The technology at PCN is top of the line. The listed services are only the most commonly used. If there is a customized application you need, let us know and we will do our best to fulfill it.