A web page is not the ideal place to learn about a telephone answering service for obvious reasons.  Reading about our service does not allow you to experience the enthusiasm and professionalism of our agents as they answer the phone.  The cutting edge technology that makes our agents so productive and effective, which is so evident in our call center, is invisible on the web. And, unfortunately, there is no way for you to see that we keep our employees for a long time because they actually enjoy working for Professional Communications Network.  So, to try to give you an idea of what makes PCN a great telephone answering service, we thought that we would tell you five things that differentiate us from our competitors.

#1 – Quantity Is Not A Important As Quality

We will never approach answering your phone like it is a numbers game.  Many telephone answering services figure are happy to have a revolving door policy with their clients. They figure that if they keep their price low enough, they will have a steady in-stream of customers, no matter how poor the quality is.  We view things a little bit differently at Professional Communications Network. We do not do a lot of advertising as most of our new business comes from referrals. The result of that mindset is that we value our customers and we want them to stay with us.  As our agents answer the phone for your company, they represent your company – and we understand how important your reputation is.  As a 24 hour answering service, we never close and we don’t keep your customers waiting.  12 seconds is the average time that it takes us to answer a call, which is very low and it speaks to the quality that we bring as a telephone answering service.

#2 – Our Agents Make Our Company Great

We know that the agents, the people who actually answer the phone, make or break a telephone answering service. And we are very proud to say that our agents make our company! We know how important your image is, and that is why we take employee training and retention so seriously.  We know that it can be a bit scary to entrust your customers to an answering service, and as you are deciding on which telephone answering service you should choose, there is a very important question that you need to ask – what kind of agents do you want answering your phone? Do you want agents that are untrained and unprofessional, or do you want PCN’s courteous and efficient agents who will treat your customers just like you do?  To give you an idea of how much we value our agents, we have one that started working at PCN 17 years ago!  We take great pride in the fact that our agents answer the phone accurately and with a smile in their voice.  We have a system in place that allows us to monitor our agents and provide them with incentives for offering excellent customer service to your callers.  We know how great our agents are, and we know that they are what make our company great.

#3 – Over 20 Years of Experience

This may not sound like much in other industries, but as a telephone answering service, our 20 plus years of experience is a lot.  You may be wondering why this would be important? Our vast experience means that we have had the pleasure of working with clients in almost any imaginable industry, providing us a wealth of information that we are able to pass on to our clients.  We have also bought several other live answering services which has given us the opportunity to evaluate our systems against theirs. In many cases we realized that our systems were working, but there have been several times when we have learned invaluable lessons from the acquired companies.  All of this leads to us being able to offer our customers solutions to their real world communications needs. So whether you are in the market for a live answering service, a medical answering service, or a business answering service, you can rest assured that we have the knowledge and experience that has taken us from a new excited but inexperienced business over 20 years ago to the efficient and professional outfit that you see today.

#4 – Flexible Pricing

You probably have noticed that we do not have our rates listed on our site. This is pretty standard for the industry, but we actually have a reason.  It is not because we are expensive and we don’t want to scare you off! We have priced our services at a level that is very competitive, and when you take into account the excellent service that we offer… we are a great value.  We do not list our rates on our site because we tailor our rates based on what services you need.  Our helpful sales staff will talk to you to find out what your needs are and design a plan just for you. This means that you don’t pay for anything that you don’t want or need. This allows our clients to keep their costs down, and that makes us happy!

#5 – The Answer Is Not In The Box

Our clients tell us stories of their past telephone answering services which make us scratch our heads.  We hear about how rigid many of the are, and how they are not willing to meet the unique needs of their customers.  They have a system in place, and if you want to do anything that doesn’t fit into that system – well, you are out of luck.  That has never been how we do business at PCN.  Your business becomes our business, and we make it our goal to help you succeed.  We take the time to get to know your business and we offer you solutions to your unique communications needs. No matter your industry, or how long you’ve been in business, our Telephone Answering Service will offer you exactly what you need to succeed.