5 Things You Need To Know About PCN Telephone Answering Service

We realize that it is hard to get to know a telephone answering service through a web page.  You can’t hear the enthusiasm and professionalism in our voices as we answer your customers’ calls.  You can’t see that we have the technology in place to make answering for any account simple, no matter how hard it may seem.  You can’t see that our employee retention rate is  off the chart because our agents actually like working here.  So, we decided to give you five things that you need to know about our telephone answering service.

#1 – We Think Outside The Box

Some telephone answering services are very rigid.  They offer a few packages, and if you don’t fit into what they already do, too bad.  We are different.  We want to become a part of your business, helping you to succeed.  We get to know our clients and their unique circumstances and we tailor our services accordingly. You won’t get a generic package from PCN, you’ll get exactly what you need and nothing that you don’t.

#2 – Flexible Pricing

You’ll notice that like most telephone answering services, we don’t publish our rates on our site.  In most cases, this is because the answering service does not want you to know how expensive they are.  Well, not us.  The reason that we don’t publish our rates is because we offer custom solutions to our clients.  Our rates are VERY competitive for the services we provide.  But, when you consider the fact that we tailor a package to your specific needs, and that you will not be paying for services that you don’t need, our rates look even better!

#3 – Quality, Not Quantity

Some telephone answering services are a numbers game.  They figure that if they are getting a lot of new clients, it doesn’t matter if their current ones are happy.  At PCN we are always focused on our current clients and the quality of our service.  We realize that when we answer the phone for you, we are the voice of your company and we take that responsibility very seriously.  We are open 24 hours a day, 7 days a week, 365 days a year.  Our average answer time is 12 seconds, which is much less than our competitors.  As a telephone answering service, our service simply cannot be beat.

#4 – We Love Our Agents!

The agent position at other telephone answering services might as well be a revolving door.  Do you want a poorly trained, unprofessional, brand new agents talking to your customers?  Of course you don’t!  That’s why we take our training and employee retention so seriously, and that is why we treat our employees well.  One of our agents started with us in 1994!  Our agents are professional, will answer your calls with a smile in their voice, follow your script, and give accurate information.  We constantly monitor our agents and they receive incentives for providing outstanding service to your customers.  We love our agents, and we realize that they are what sets us apart from other telephone answering services.

#5 – Experience Matters

We have been in business for over 20 years, which is an eternity for a telephone answering service.  We have worked with a very wide variety of clients, each a unique learning experience.  We have acquired other answering services, which has given us a glimpse at how others do business, and allowed us to make many improvements to our already excellent service.  Our current clients get the benefit of those 20 years of learning and improving. So, whether you need a medical answering service or a business answering service, we bring our spirit and know how that transformed us from an excited new business with lots of great ideas in 1990, to the world class telephone answering service that we are now.